Contact Centre Advisor

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Product, engineering and support teams work out of offices in Karachi, Sindh and two nearshore delivery centres. Founded in 2014, we now have 210 employees.

Role overview:

This is a new role. The team has doubled in size over the past year. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote position. Most of the team is in Karachi, but nobody is required to come in. Good written English matters here, since most updates are written.

In this role you will:

• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.

Required qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.
• Comfortable using multiple screens and systems at the same time.

Nice to have:

• Chat support experience.
• Experience handling escalations.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay: PKR 54,000 to PKR 71,000 a month

Perks and benefits:

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.
• Life insurance.
• Overtime pay.

If you are shortlisted, we will reach out to set up a first call.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DPB Data.