Contact Centre Advisor

The company:

Our office is in a converted house near downtown Mumbai. Planning is done in RightCapital and portfolios are managed in Orion. Founded in 1974, we now have 17 employees. Most staff have been with the firm for more than eight years.

Overview:

This is a backfill for a team member who moved to another team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in India. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day:

• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes

Minimum qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Clear speaking voice and good listening skills
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Accommodation provided
• Gratuity

Include your expected salary and earliest start date with your application.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dormer Capital.