Contact Centre Advisor

Detroit Legal has three attorneys, two paralegals and a receptionist. Billable target for associates is 1,800 hours.

Detroit Legal has an opening for a Contact Centre Advisor. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The company is based in Detroit, the US. The team is spread across multiple countries. We engage team members in Bangladesh as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 9:00 AM to 1:00 PM US Eastern. Please make sure you have dependable internet and backup power.

Your responsibilities

• Update customer records accurately.
• Meet targets for handle time, quality score and customer satisfaction.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.

Requirements

• 3+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.

Preferred qualifications

• Chat support experience.

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits

• Flexible hours.
• Paid time off.
• Monthly payments via wire transfer or Wise.
• Paid in USD.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Detroit Legal.