Contact Centre Advisor

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1991, the company is now one of the larger mutual insurers in Spain.

Role overview:

We are adding a Contact Centre Advisor to our Billing team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across Spain. A quiet workspace and good internet are required.

In this role you will:

• Process returns, exchanges, refunds and address changes.
• Meet targets for handle time, quality score and customer satisfaction.
• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Escalate complaints that need a supervisor or another department.

What you need:

• 2+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• Must pass a background check.

Preferred:

• Prior billing or insurance call centre work.
• Chat support experience.

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

• Private health insurance.
• Remote work allowance.
• Meal vouchers.

We may close the role early, so do not wait too long to apply.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Correduría Cordillera S.L..