Contact Centre Advisor

Consultance Atlas is a fee-only advisory practice with two advisors, a paraplanner and an office manager. Most clients live within an hour's drive and come in for reviews twice a year.

The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Consultance Atlas is hiring for its Returns team in Brussels. Full-time and part-time shifts available. This position is on site in Brussels.

Duties:

• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.
• Answer inbound calls, live chats and emails from a queue.

You'll need:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits:

Salary range: €3,200 - €3,600 per month

• Overtime allowance.
• 8% holiday allowance.
• Travel allowance.
• 25 annual leave days.

Relocation support is available for the right candidate.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consultance Atlas.