Contact Centre Advisor

About the job

Everyone here is salaried. Chesapeake Investment Partners has an opening for a Contact Centre Advisor. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The company is based in Chesapeake, the US. The team is distributed across several countries. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 9:00 AM to 1:00 PM US Eastern.

Answer inbound calls, live chats and emails from a queue.
Escalate complaints that need a supervisor or another department.
Meet targets for handle time, quality score and customer satisfaction.
Document every interaction in Zendesk or Salesforce Service Cloud.

You'll need:

3+ years of customer service, retail, hospitality or call centre experience.
Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Salary range: ₹6,50,000 - ₹7,50,000 per annum

We offer flexible hours, company laptop, 24 days paid time off, paid parental leave, monthly internet allowance and annual learning budget.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chesapeake Investment Partners, Inc..