Contact Centre Advisor

About us:

Personal lines make up about 70 percent of premium. We have been writing policies for the same farms and small businesses since 1980. We have been family run since 1980. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

Position summary:

Chenab Assurance is hiring a Contact Centre Advisor to work remotely from Pakistan. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across Pakistan.

Key responsibilities:

Document every interaction in Zendesk or Salesforce Service Cloud. Update customer records accurately. Explain bills and payment options and take payments over the phone. Escalate complaints that need a supervisor or another department. Look up orders, accounts and shipping status in the CRM and order system. Follow scripts and required disclosures on recorded lines. Complete required training and quality coaching sessions. Notice repeat problems and report them to your team lead.

Requirements:

Comfortable using multiple screens and systems at the same time. Basic computer skills (Windows, Outlook, web browsers). Typing speed of at least 35 WPM. Must pass a background check. Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer:

Pay: PKR 63,000 to PKR 73,000 per month

Medical insurance. Provident fund. Paid leave.

Tell us your notice period and what salary you are looking for.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chenab Assurance.