Contact Centre Advisor

About CG Technologies:

CG Technologies is a 13-person software shop in Paris. The founders still answer support tickets. Most engineers work remotely and come into the office one week a quarter for planning.

About the role:

CG Technologies is looking for a Contact Centre Advisor to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off.

What you'll work on:

• Answer inbound calls, live chats and emails from a queue
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Meet targets for handle time, quality score and customer satisfaction

You have:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM

Desirable:

• Prior billing or insurance call centre work

What you get:

• Health insurance (mutuelle) covered at 60%
• Overtime paid
• 50% of public transport pass reimbursed

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CG Technologies.