Contact Centre Advisor

The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. The company is based in Dublin, Ireland. The team is distributed across several countries. We hire in the UAE through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with UK business hours. We use Slack, Notion and Google Meet. Cameras on for team calls.

Duties

• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Explain bills and payment options and take payments over the phone.

Minimum qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Clear speaking voice and good listening skills.
• Must pass a background check.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get

Salary: AED 6,600 - AED 8,400 monthly

• Annual learning budget.
• Wellness allowance.
• 20 days paid time off.
• Co-working space stipend.

Company overview

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

The posting will close once we have a strong shortlist.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Celtic Benefits.