Contact Centre Advisor

Who we are:

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Founded in 1993, we now have 90 employees.

The role:

Blanchard Cloud is looking for a Contact Centre Advisor to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within France.

What you'll work on:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.

What we're looking for:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.

Also helpful:

• Experience handling escalations.

Why work with us:

Salary: €16,500-€20,000/year

• Health insurance (mutuelle) covered at 60%.
• Profit-sharing.
• Meal vouchers.
• Overtime paid.
• RTT days.
• Remote work allowance.

Candidates must be eligible to work in France.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Blanchard Cloud.