Contact Centre Advisor

We are a small community bank where the loan officer and the branch manager are often the same person. We are backfilling a position after an internal move. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Our headquarters is in Orem, and about a third of the team works remotely from other countries. This is a long-term contractor role, paid monthly in USD. You will need at least 4 hours of overlap with US Central time. You will write a lot of updates, so clear written English is important.

The job includes: meet targets for handle time, quality score and customer satisfaction; complete required training and quality coaching sessions; transfer calls to the right department with a warm handoff; update customer records accurately.

You'll need

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.

Schedule: Part-time, 20 to 25 hours per week including Saturdays.

$9.50 - $11.00/hr

We offer long-term engagement, paid time off and company laptop.

Please include your notice period and salary expectations.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Big Sky Bank & Trust.