Contact Centre Advisor

BH Wireless is a regional carrier serving more than 600,000 broadband and voice customers across Maharashtra. Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services. Founded in 1990, we now have 720 employees. Bucket truck and pole climbing training is done in-house.

Role overview

We are adding a Contact Centre Advisor to our Billing team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across India. Reliable internet and a power backup are a must.

Essential duties and responsibilities

• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud

What you need

• 3+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time

Salary: ₹2.5-3 LPA

Perks and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Overtime pay

We may close this posting early once we have enough applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BH Wireless Pvt Ltd.