Contact Centre Advisor

BG Technologies employs 460 people across engineering hubs in New Delhi and three other locations, building ERP software for mid-market manufacturers. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts.

About the role:

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across India.

What you'll be doing:

• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Notice repeat problems and report them to your team lead
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff

You'll need:

• 2+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time

Preferred qualifications:

• Zendesk, Five9 or Genesys experience

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Why work with us:

Rate: ₹3,50,000-₹4,50,000 pa

• Health insurance for you and your family
• Provident fund
• Paid leave
• Gratuity
• Group term life insurance

This posting may close early if we receive enough applications.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BG Technologies.