Contact Centre Advisor

We are adding headcount to this team, so this is a new seat. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within Portugal.

Responsibilities

• Complete required training and quality coaching sessions
• Update customer records accurately
• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department

You'll need

• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits

• Private health insurance
• Training budget
• Remote work allowance
• Overtime paid
• Meal vouchers
• Paid training

The company

We are a small community bank where the loan officer and the branch manager are often the same person. Every teller is cross-trained on new accounts, cashier's checks and safe deposit boxes. Founded in 1981, we now have 42 employees. Most lenders have lived in the area for decades and know their borrowers.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Barbosa Trust Company Lda..