Contact Centre Advisor

Planning is done in RightCapital and portfolios are managed in Orion. Everyone here is salaried. Nobody is paid on product sales.

Job summary:

Bühler Beratung is looking for a Contact Centre Advisor to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We are headquartered in Lugano and have been hiring remotely since 2020. You will be employed through our employer-of-record partner in Bangladesh, with a local contract and salary paid in taka. Working hours overlap with Central European Time.

Key responsibilities:

• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Explain bills and payment options and take payments over the phone.

You'll need:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Why work with us:

• Performance bonus.
• Annual learning budget.
• Flexible hours.
• Home office setup budget.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bühler Beratung.