Contact Centre Advisor

About Arava Digital

Our product started as a side project in 2014 and now has a few hundred paying customers, mostly in Haifa District. Two developers, a designer and a support lead make up most of the company, so everyone touches the product. Most engineers work remotely and come into the office one week a quarter for planning.

The role

Looking for a Contact Centre Advisor who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a full-time remote role. We use an employer of record in Hungary, so you get a proper employment contract, not a freelance agreement. Working hours overlap with Central European Time. Most communication happens in Slack, with short video calls when needed.

What you'll do

• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.

About you

• 3-5 years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)

Desirable

• Prior billing or insurance call centre work.

Perks and benefits

Salary: HUF 500,000 - HUF 580,000 monthly

• Paid parental leave.
• Annual salary review.
• 20 days paid time off.
• Company laptop.
• Annual team retreat.
• Paid sick days.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Arava Digital.