Contact Centre Advisor

WHO WE ARE:

Employee benefits clients use us for group health, dental, vision and life plans. Since 1969, the agency has placed crop and farm coverage across Bursa. Still family owned, 57 years on. Hail season means long days for field adjusters.

JOB SUMMARY:

Akgül Danışmanlık is looking for a Contact Centre Advisor to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is fully remote within Türkiye.

DUTIES:

• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.
• Meet targets for handle time, quality score and customer satisfaction.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.

WHAT WE'RE LOOKING FOR:

• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.

Schedule: Four 10-hour shifts, rotating weekend day

BENEFITS:

Compensation: TRY 39,000 - TRY 47,000 per month

• Private health insurance.
• Meal card.
• Annual bonus.

Candidates must be eligible to work in Türkiye.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Akgül Danışmanlık Ltd. Şti..