Claims Team Leader

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Catastrophe teams deploy adjusters within days of a major storm. We started in 1989 and have grown to about 490 people.

Our team is growing and we are hiring a Claims Team Leader. We need someone fair, organised and good on the phone with people who have just had a bad day. Fully remote. You can work from anywhere in Sri Lanka. Normal working hours, Monday to Friday.

Your responsibilities

• Review policies to confirm coverage and identify exclusions
• Document every file activity in Guidewire ClaimCenter
• Set and adjust reserves as files develop
• Identify potential fraud and refer files to SIU
• Investigate claims by taking recorded statements from insureds, claimants and witnesses
• Negotiate settlements with claimants, contractors and attorneys within your authority

You'll need

• 7+ years of claims handling experience
• Clear writer for file notes and letters
• Working knowledge of auto, property or liability coverage
• Patient and professional with upset customers

Compensation and benefits

• Flexible hours

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hill Insurance Agency (Pvt) Ltd.