Claims Team Leader

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

About the role:

Looking for a Claims Team Leader who wants to stay somewhere for a while. Paid training and licensing support for new adjusters. Mix of desk and field work. Company car or mileage reimbursement for field inspections. Remote position. Most of the team is in Hanover, but nobody is required to come in. Most communication happens in Slack, with short video calls when needed.

Main duties:

• Set and adjust reserves as files develop
• Work catastrophe deployments after major storms, sometimes for weeks at a time
• Investigate claims by taking recorded statements from insureds, claimants and witnesses
• Communicate decisions in writing, including coverage position letters
• Review policies to confirm coverage and identify exclusions
• Order police reports, medical records and expert opinions as needed
• Pursue subrogation against at-fault parties
• Identify potential fraud and refer files to SIU

Minimum qualifications:

• 7+ years of claims handling experience
• Clear writer for file notes and letters
• Patient and professional with upset customers
• Working knowledge of auto, property or liability coverage
• Valid driver's licence and clean driving record

Nice to have:

• Auto body or construction background
• Bilingual English and Spanish
• Catastrophe claims experience

Pay: €63,000 - €75,000 annually

Why work with us:

• Company pension scheme
• Up to 3 days of home office per week
• Flexible working hours

This posting may close early if we receive enough applications.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bronzefold Mutual.