Claims Team Lead

About us:

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1991, the company is now one of the larger mutual insurers in Spain.

Job summary:

Mix of desk and field work. Company car or mileage reimbursement for field inspections. The Claims Team Lead investigates, evaluates and settles insurance claims, carrying a caseload of about 120 open files. Remote position. Most of the team is in Murcia, but nobody is required to come in. Normal working hours, Monday to Friday. Day-to-day communication is in Slack and Google Meet.

Key responsibilities:

• Review policies to confirm coverage and identify exclusions
• Document every file activity in Guidewire ClaimCenter
• Negotiate settlements with claimants, contractors and attorneys within your authority
• Communicate decisions in writing, including coverage position letters
• Set and adjust reserves as files develop
• Order police reports, medical records and expert opinions as needed

Who you are:

• 7+ years of claims handling experience
• Experience with Xactimate, CCC ONE or Mitchell
• Patient and professional with upset customers
• Able to climb ladders and access roofs for property inspections
• Clear writer for file notes and letters

Preferred:

• Auto body or construction background
• Catastrophe claims experience
• Guidewire ClaimCenter experience

Benefits:

Salary: €29,000 - €40,000 annually

• Private health insurance
• Flexible start and finish times
• Training budget
• Life insurance

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Correduría Cordillera S.L..