Claims Supervisor

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Most of the office has been here more than ten years.

About the role:

We're looking for a Claims Supervisor to join our team. This is a remote role. Paid training and licensing support for new adjusters. We need someone fair, organised and good on the phone with people who have just had a bad day. Remote, open to candidates across Estonia. Normal working hours, Monday to Friday. You will write a lot of updates, so clear written English is important.

Duties:

• Set and adjust reserves as files develop
• Document every file activity in Guidewire ClaimCenter
• Identify potential fraud and refer files to SIU
• Pursue subrogation against at-fault parties
• Review policies to confirm coverage and identify exclusions
• Write estimates using Xactimate or CCC ONE
• Communicate decisions in writing, including coverage position letters

What you need:

• 7+ years of claims handling experience
• Clear writer for file notes and letters
• Experience with Xactimate, CCC ONE or Mitchell
• Bachelor's degree preferred, or equivalent experience
• Valid driver's licence and clean driving record
• Comfortable handling a high caseload with deadlines

Nice to have:

• Adjuster licences in multiple states
• Auto body or construction background

Benefits:

• Private medical care
• Extra annual leave days
• Training budget
• Remote work allowance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kallas Konsultatsioonid OÜ.