Claims Handler

Position summary:

This is a backfill for a team member who moved to another team. We need someone fair, organised and good on the phone with people who have just had a bad day. We hire in Pakistan through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 3 hours of overlap with US Pacific time. Please make sure you have dependable internet and backup power.

Day to day:

• Order police reports, medical records and expert opinions as needed.
• Document every file activity in Guidewire ClaimCenter.
• Manage rental, repair shop and vendor assignments.
• Investigate claims by taking recorded statements from insureds, claimants and witnesses.
• Identify potential fraud and refer files to SIU.

You'll need:

• 3+ years of claims handling experience.
• Experience with Xactimate, CCC ONE or Mitchell.
• Patient and professional with upset customers.
• Valid driver's licence and clean driving record.

Benefits:

Salary range: PKR 290,000 - PKR 340,000 per month

• Company laptop.
• Public holidays observed per your country.
• Health insurance through our employer-of-record partner.
• Flexible hours.
• Paid parental leave.

Who we are:

We employ 56,100 people across underwriting, claims, actuarial, IT and customer service. Commercial lines, personal lines and specialty programs are run as separate business units. Hail season means long days for field adjusters.

Shortlisted candidates will hear from us within two weeks.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenfield Mutual.