Claims Handler

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Columbus Insurance is a property and casualty insurer writing policies in 30 states through independent agents.

Overview

We are adding a Claims Handler to our Property Claims team. Based in Lusaka. Remote work is available after training for adjusters with a home office.

Job duties

• Review policies to confirm coverage and identify exclusions
• Meet state fair claims practices deadlines
• Negotiate settlements with claimants, contractors and attorneys within your authority
• Manage rental, repair shop and vendor assignments
• Order police reports, medical records and expert opinions as needed
• Communicate decisions in writing, including coverage position letters
• Set and adjust reserves as files develop
• Write estimates using Xactimate or CCC ONE

Qualifications

• 3-5 years of claims handling experience
• Patient and professional with upset customers
• Valid driver's licence and clean driving record
• Comfortable handling a high caseload with deadlines
• Bachelor's degree preferred, or equivalent experience
• Experience with Xactimate, CCC ONE or Mitchell

Preferred

• AIC, CPCU or similar designation
• Catastrophe claims experience

What we offer

• Long-term engagement
• Monthly internet allowance
• Flexible hours

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Columbus Insurance.