Claims Handler

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

The role

Celtic Benefits has an opening for a Claims Handler. Mix of desk and field work. Company car or mileage reimbursement for field inspections. This is a full-time remote role. We use an employer of record in the UAE, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 AM to 4:00 PM UK time. You will write a lot of updates, so clear written English is important.

Day to day

• Meet state fair claims practices deadlines.
• Write estimates using Xactimate or CCC ONE.
• Investigate claims by taking recorded statements from insureds, claimants and witnesses.
• Set and adjust reserves as files develop.
• Identify potential fraud and refer files to SIU.
• Negotiate settlements with claimants, contractors and attorneys within your authority.
• Work catastrophe deployments after major storms, sometimes for weeks at a time.
• Document every file activity in Guidewire ClaimCenter.

Qualifications

• Bachelor's degree preferred, or equivalent experience.
• Comfortable handling a high caseload with deadlines.
• Working knowledge of auto, property or liability coverage.
• Patient and professional with upset customers.
• Valid driver's licence and clean driving record.
• Experience with Xactimate, CCC ONE or Mitchell.

Nice to have

• Bilingual English and Spanish.
• Auto body or construction background.
• Catastrophe claims experience.
• Adjuster licences in multiple states.

Benefits

• Paid sick days.
• Flexible hours.
• Wellness allowance.
• Home office setup budget.

The posting will close once we have a strong shortlist.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Celtic Benefits.