Claims Assistant

Regional offices in London and five other cities support agents and policyholders. Catastrophe teams deploy adjusters within days of a major storm. Founded in 1988, we now have 4,900 employees. Most of the office has been here more than ten years.

Role overview:

This is a newly created position. We need someone fair, organised and good on the phone with people who have just had a bad day. The company is based in London, the UK. The team is spread across multiple countries. This is a full-time remote role. We use an employer of record in Mexico, so you get a proper employment contract, not a freelance agreement. Working hours overlap with UK business hours.

Main duties:

• Negotiate settlements with claimants, contractors and attorneys within your authority
• Pursue subrogation against at-fault parties
• Work catastrophe deployments after major storms, sometimes for weeks at a time
• Document every file activity in Guidewire ClaimCenter
• Manage rental, repair shop and vendor assignments
• Review policies to confirm coverage and identify exclusions
• Identify potential fraud and refer files to SIU
• Communicate decisions in writing, including coverage position letters

Qualifications:

• 1-2 years of claims handling experience
• Experience with Xactimate, CCC ONE or Mitchell
• Working knowledge of auto, property or liability coverage
• Valid driver's licence and clean driving record
• Patient and professional with upset customers
• Bachelor's degree preferred, or equivalent experience
• Able to climb ladders and access roofs for property inspections

Nice to have:

• AIC, CPCU or similar designation
• Auto body or construction background
• Catastrophe claims experience
• Adjuster licences in multiple states

Pay: MXN 39,000 to MXN 52,000 monthly

What we offer:

• Flexible hours
• Company laptop
• Annual team retreat
• Two weeks of paid leave at year end
• Performance bonus
• Annual learning budget

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yewbench Assurance.