Claims Assistant

Company overview

We employ 56,100 people across underwriting, claims, actuarial, IT and customer service. Commercial lines, personal lines and specialty programs are run as separate business units. Hail season means long days for field adjusters.

Job summary

The Claims Assistant investigates, evaluates and settles insurance claims, carrying a caseload of about 120 open files. The company is based in San Jose, the US. The team is spread across multiple countries. We hire in New Zealand through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Our standups are at 9:00 AM Pacific. Day-to-day communication is in Slack and Google Meet.

Key responsibilities

• Order police reports, medical records and expert opinions as needed.
• Manage rental, repair shop and vendor assignments.
• Review policies to confirm coverage and identify exclusions.
• Meet state fair claims practices deadlines.
• Set and adjust reserves as files develop.
• Document every file activity in Guidewire ClaimCenter.
• Pursue subrogation against at-fault parties.
• Work catastrophe deployments after major storms, sometimes for weeks at a time.

What we're looking for

• 0-2 years of claims handling experience.
• Patient and professional with upset customers.
• Comfortable handling a high caseload with deadlines.
• Able to climb ladders and access roofs for property inspections.
• Clear writer for file notes and letters.

Pay and benefits

Compensation: $60,000-$75,000 per year

• Annual learning budget.
• Co-working space stipend.
• Annual salary review.
• 24 days paid time off.

Applications close when we find the right person.

You must have the right to work in New Zealand.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenfield Mutual.