Claims Assistant

We employ 56,100 people across underwriting, claims, actuarial, IT and customer service. Commercial lines, personal lines and specialty programs are run as separate business units. Hail season means long days for field adjusters.

The position:

Wrenfield Mutual is hiring for the operations unit. Claims come in from policyholders, claimants and agents. We are headquartered in San Jose and have been hiring remotely since 2020. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Our standups are at 9:00 AM Pacific.

Your responsibilities:

• Document every file activity in Guidewire ClaimCenter
• Investigate claims by taking recorded statements from insureds, claimants and witnesses
• Write estimates using Xactimate or CCC ONE
• Work catastrophe deployments after major storms, sometimes for weeks at a time
• Review policies to confirm coverage and identify exclusions
• Communicate decisions in writing, including coverage position letters

Required qualifications:

• 1-2 years of claims handling experience
• Valid driver's licence and clean driving record
• Bachelor's degree preferred, or equivalent experience
• Patient and professional with upset customers
• Working knowledge of auto, property or liability coverage

Preferred qualifications:

• Guidewire ClaimCenter experience
• Bilingual English and Spanish
• Adjuster licences in multiple states
• Auto body or construction background

What you get:

• Annual rate review
• Paid in USD
• Long-term engagement

Please include your notice period and salary expectations.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenfield Mutual.