Claims Assistant

We employ 56,100 people across underwriting, claims, actuarial, IT and customer service. Commercial lines, personal lines and specialty programs are run as separate business units. Hail season means long days for field adjusters.

Role overview:

Based in Sydney. Remote work is available after training for adjusters with a home office. Wrenfield Mutual is hiring for the operations unit. Claims come in from policyholders, claimants and agents.

Duties:

• Review policies to confirm coverage and identify exclusions.
• Pursue subrogation against at-fault parties.
• Manage rental, repair shop and vendor assignments.
• Work catastrophe deployments after major storms, sometimes for weeks at a time.
• Meet state fair claims practices deadlines.
• Identify potential fraud and refer files to SIU.
• Write estimates using Xactimate or CCC ONE.
• Negotiate settlements with claimants, contractors and attorneys within your authority.

Qualifications:

• 1+ years of claims handling experience.
• Patient and professional with upset customers.
• Valid driver's licence and clean driving record.
• Bachelor's degree preferred, or equivalent experience.
• Experience with Xactimate, CCC ONE or Mitchell.
• Working knowledge of auto, property or liability coverage.

Preferred qualifications:

• AIC, CPCU or similar designation.
• Bilingual English and Spanish.
• Adjuster licences in multiple states.
• Guidewire ClaimCenter experience.

Benefits:

• Annual salary review.
• Annual team retreat.
• Home office setup budget.
• Company laptop.
• Co-working space stipend.
• Wellness allowance.

Applications close when we find the right person, so get in early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenfield Mutual.