Claims Assistant

The position:

The previous person in this role moved to another team. We need someone fair, organised and good on the phone with people who have just had a bad day. Paid training and licensing support for new adjusters. You can work from home anywhere in Türkiye. We have no office requirement. Hours are flexible, with one short team call each morning. Communication happens mostly in Slack and short video calls.

Your responsibilities:

Document every file activity in Guidewire ClaimCenter. Write estimates using Xactimate or CCC ONE. Negotiate settlements with claimants, contractors and attorneys within your authority. Order police reports, medical records and expert opinions as needed. Investigate claims by taking recorded statements from insureds, claimants and witnesses. Identify potential fraud and refer files to SIU. Manage rental, repair shop and vendor assignments. Review policies to confirm coverage and identify exclusions.

Who you are:

1+ years of claims handling experience. Able to climb ladders and access roofs for property inspections. Patient and professional with upset customers. Experience with Xactimate, CCC ONE or Mitchell. Working knowledge of auto, property or liability coverage.

Nice to have:

AIC, CPCU or similar designation.

Pay and benefits:

Private health insurance. Meal card. Annual bonus.

About us:

We have been writing policies for the same farms and small businesses since 2003. Personal lines make up about 70 percent of premium. Founded in 2003, we now have 17 employees. Most of the office has been here more than ten years.

Candidates must be eligible to work in Türkiye.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kara Danışmanlık.