Claims Adjuster

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1948, the company is now one of the larger mutual insurers in Australia.

Overview:

The Claims Adjuster investigates, evaluates and settles insurance claims, carrying a caseload of about 120 open files. Our headquarters is in Sydney, and about a third of the team works remotely from other countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need some overlap with Australian Eastern time in the mornings.

Job duties:

• Investigate claims by taking recorded statements from insureds, claimants and witnesses
• Pursue subrogation against at-fault parties
• Review policies to confirm coverage and identify exclusions
• Manage rental, repair shop and vendor assignments
• Identify potential fraud and refer files to SIU
• Communicate decisions in writing, including coverage position letters

Required qualifications:

• 3+ years of claims handling experience
• Clear writer for file notes and letters
• Adjuster license in Wisconsin, or able to obtain one within 90 days of hire
• Able to climb ladders and access roofs for property inspections
• Comfortable handling a high caseload with deadlines
• Patient and professional with upset customers

Nice to have:

• Adjuster licenses in multiple states
• Bilingual English and Spanish
• Auto body or construction background

Why work with us:

• Company laptop
• Long-term engagement
• Annual rate review
• Flexible hours

Harbour Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harbour Mutual.