Claims Adjuster, Catastrophe

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded in 1972, we now have 6,600 employees.

The role:

We are replacing a colleague who is moving away. We need someone fair, organised and good on the phone with people who have just had a bad day. The Claims Adjuster, Catastrophe investigates, evaluates and settles insurance claims, carrying a caseload of about 120 open files. On site, Tokyo.

Essential duties and responsibilities:

• Write estimates using Xactimate or CCC ONE
• Document every file activity in Guidewire ClaimCenter
• Pursue subrogation against at-fault parties
• Work catastrophe deployments after major storms, sometimes for weeks at a time
• Manage rental, repair shop and vendor assignments
• Investigate claims by taking recorded statements from insureds, claimants and witnesses
• Order police reports, medical records and expert opinions as needed

Minimum qualifications:

• 3-5 years of claims handling experience
• Comfortable handling a high caseload with deadlines
• Working knowledge of auto, property or liability coverage
• Able to climb ladders and access roofs for property inspections
• Experience with Xactimate, CCC ONE or Mitchell
• Patient and professional with upset customers

Preferred:

• Adjuster licences in multiple states
• Bilingual English and Spanish

Salary range: ¥4,300,000 - ¥5,300,000 per year

What you get:

• Retirement allowance
• Paid leave
• Housing allowance
• Commuting allowance paid in full
• Bonus twice a year

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Assurance Corp..