Business Analyst

About the job

Headquartered in Mexico City, the company has 210 employees and contact centres in four locations. Sur Telephone Cooperative is a regional carrier serving more than 600,000 broadband and voice customers across Mexico City.

About the role

Sur Telephone Cooperative is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. Fully remote. You can work from anywhere in Mexico. Monday to Friday, regular working hours, flexible start and finish. Good written English matters here, since most updates are written.

Key responsibilities

Analyse data in Excel and SQL to size problems and measure results. Work with developers and vendors to clarify requirements during the build. Evaluate vendor software against requirements. Present findings and recommendations to managers and executives.

Qualifications

3+ years as a business analyst or in a similar requirements role. Familiar with Agile and Scrum. Comfortable leading workshops with people who disagree.

Preferred

Process improvement training such as Lean Six Sigma. CBAP or PMI-PBA certification.

Compensation and benefits

Private health insurance. Annual bonus. Training budget. Stock options. Gym membership.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sur Telephone Cooperative S.A. de C.V..