Business Analyst

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware.

About the role

We're looking for a Business Analyst to join our team. This is a remote role. This role sits between business users and the technical team. You need to speak both languages. Our headquarters is in New York City, and about a third of the team works remotely from other countries. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Eastern time. You will need a stable internet connection and a backup power source (UPS or inverter).

Your responsibilities

• Run requirements sessions with business users and document what they need.
• Document business rules, data definitions and report logic.
• Present findings and recommendations to managers and executives.
• Analyse data in Excel and SQL to size problems and measure results.
• Support go-lives with hands-on help and issue triage.
• Evaluate vendor software against requirements.

What you need

• 3+ years as a business analyst or in a similar requirements role.
• Experience writing user stories, requirements documents and test cases.
• Working knowledge of SQL for basic queries.
• Bachelor's degree in business, information systems or a related field.
• Advanced Excel skills.
• Clear writer and presenter.

Preferred

• Process improvement training such as Lean Six Sigma.
• CBAP or PMI-PBA certification.

Salary range: ₹20.5-25 LPA

Benefits

• Home office setup budget.
• Paid sick days.
• Co-working space stipend.
• Two weeks of paid leave at year end.
• Monthly internet allowance.
• Company laptop.

Please include your notice period and salary expectations.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Seacoast Data Systems LLC.