Business Analyst

About the job

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Tickets live in ConnectWise and everyone logs time to the quarter hour.

ABOUT THE ROLE

The Business Analyst gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. This role is fully remote within the US.

DUTIES

Plan and run user acceptance testing, and track defects to resolution. Write user stories and acceptance criteria in Jira. Identify gaps between the system and how people actually do the work. Evaluate vendor software against requirements. Support go-lives with hands-on help and issue triage. Map current and future-state processes in Visio or Lucidchart.

QUALIFICATIONS

3+ years as a business analyst or in a similar requirements role. Bachelor's degree in business, information systems or a related field. Advanced Excel skills. Jira and Confluence experience. Working knowledge of SQL for basic queries.

PERKS AND BENEFITS

Health insurance. 401(k) with company match. Paid sick leave. Paid time off. Life insurance. $1,000 home office setup budget. Annual bonus.

Jacksonville IT is an Equal Opportunity Employer, including disability and protected veteran status.

New hires usually start two to three weeks after accepting an offer.

No agencies or third-party recruiters, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jacksonville IT.