Business Analyst

About us

Hollowell IT provides managed IT for offices of 10 to 200 users: help desk, patching, backups, Microsoft 365 and firewall management. We install and support network cabling, Wi-Fi, servers and VoIP phone systems for businesses across Delhi. Founded in 2019, we now have 180 employees. After-hours on-call comes around every fourth week.

What this job is

The role is new and comes from growth in our client base. Hollowell IT is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. Remote, open to candidates across India. Normal working hours, Monday to Friday. We ship you a laptop and accessories before your first day.

In your first few months you will

• Write user stories and acceptance criteria in Jira.
• Evaluate vendor software against requirements.
• Support go-lives with hands-on help and issue triage.
• Present findings and recommendations to managers and executives.
• Maintain a prioritized backlog with the product owner.
• Run requirements sessions with business users and document what they need.
• Prepare training materials and job aids for new processes.

What we're looking for

• 3+ years as a business analyst or in a similar requirements role.
• Working knowledge of SQL for basic queries.
• Advanced Excel skills.
• Experience writing user stories, requirements documents and test cases.
• Clear writer and presenter.
• Bachelor's degree in business, information systems or a related field.

Pay and benefits

₹9,00,000 - ₹12,00,000 pa

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Internet reimbursement.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hollowell IT.