Business Analyst (CRM)

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across Denmark. Regulatory oversight is constant, and the compliance department is one of the largest in the company. Compliance reviews outgoing client email, so expect to write carefully.

The position

Pedersen Rådgivning is hiring a Business Analyst (CRM) to work remotely from Denmark. We want someone who writes clear user stories, asks the uncomfortable question in requirements sessions and tests what gets built. Fully remote. You can work from anywhere in Denmark. You will need a reliable internet connection and a quiet place to work.

Your responsibilities

• Map current and future-state processes in Visio or Lucidchart.
• Support go-lives with hands-on help and issue triage.
• Identify gaps between the system and how people actually do the work.
• Present findings and recommendations to managers and executives.
• Work with developers and vendors to clarify requirements during the build.
• Prepare training materials and job aids for new processes.
• Plan and run user acceptance testing, and track defects to resolution.
• Document business rules, data definitions and report logic.

Qualifications

• Bachelor's degree in business, information systems or a related field.
• Comfortable leading workshops with people who disagree.
• Familiar with Agile and Scrum.
• Jira and Confluence experience.
• Clear writer and presenter.

Nice to have

• Salesforce Administrator certification.
• NetSuite, SAP or Dynamics 365 implementation experience.

Compensation: DKK 37,000 - DKK 49,000 per month

What we offer

• Private health insurance.
• Occupational pension.
• Five weeks of annual leave.
• Flexible working hours.
• Lunch benefit.
• Training budget.

Please include your notice period and salary expectations.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pedersen Rådgivning.