Business Analyst (CRM)

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff.

The role:

This role sits between business users and the technical team. You need to speak both languages. The Business Analyst (CRM) gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. This role is fully remote within Japan. Normal working hours, Monday to Friday. Most communication happens in Slack, with short video calls when needed.

Duties:

• Evaluate vendor software against requirements.
• Prepare training materials and job aids for new processes.
• Run requirements sessions with business users and document what they need.
• Maintain a prioritized backlog with the product owner.
• Plan and run user acceptance testing, and track defects to resolution.
• Work with developers and vendors to clarify requirements during the build.
• Analyse data in Excel and SQL to size problems and measure results.

Required qualifications:

• 3-5 years as a business analyst or in a similar requirements role.
• Familiar with Agile and Scrum.
• Clear writer and presenter.
• Comfortable leading workshops with people who disagree.

Preferred qualifications:

• CBAP or PMI-PBA certification.
• Power BI or Tableau.
• Salesforce Administrator certification.

Compensation: ¥5,200,000 - ¥7,000,000 annually

What you get:

• Retirement allowance.
• Paid leave.
• Bonus twice a year.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hashimoto Community Bank.