Business Analyst

Who we are:

Based in The Hague, Brabant Computer Services also runs a small colocation rack for clients who want local backups. Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits.

The role:

The Business Analyst gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. Brabant Computer Services is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. The company is based in The Hague, the Netherlands. The team is spread across multiple countries. We engage team members in Sri Lanka as full-time contractors. Most of our contractors have been with us for more than two years. Working hours overlap with Central European Time. Please make sure you have dependable internet and backup power.

What you'll do:

• Map current and future-state processes in Visio or Lucidchart.
• Maintain a prioritized backlog with the product owner.
• Prepare training materials and job aids for new processes.
• Support go-lives with hands-on help and issue triage.
• Write user stories and acceptance criteria in Jira.
• Analyse data in Excel and SQL to size problems and measure results.

Requirements:

• 2-4 years as a business analyst or in a similar requirements role.
• Working knowledge of SQL for basic queries.
• Familiar with Agile and Scrum.
• Experience writing user stories, requirements documents and test cases.
• Jira and Confluence experience.

Desirable:

• Power BI or Tableau.
• Process improvement training such as Lean Six Sigma.
• Salesforce Administrator certification.

Why work with us:

• Annual rate review.
• Paid time off.
• Long-term engagement.

Please submit your CV in English.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brabant Computer Services B.V..