Branch Customer Advisor

We serve more than two million consumer, small business and commercial clients. Branch hours are 9 to 5 weekdays and 9 to noon Saturdays, with Saturdays on a rotation.

Position summary

Full-time and part-time positions available, including Saturday mornings. Taifa Bank is a community bank with branches around Nairobi. Paid training is provided before you work a window on your own. This is an in-person role at our Nairobi location.

What you'll do

• Greet customers and answer questions about accounts and services.
• Cash checks after verifying identification and available funds.
• Refer customers to personal bankers for loans, new accounts and other products.
• Keep your work area secure and follow opening and closing procedures.
• Order and receive cash shipments with the head teller.
• Service the ATM and night depository under dual control.
• Answer the branch phone and help customers with routine requests.
• Process deposits, withdrawals, transfers and loan payments accurately.

Qualifications

• 2+ years of cash handling, retail or customer service experience.
• Comfortable using a computer and learning teller software such as Jack Henry or Fiserv.
• Accurate counting and basic math.
• High school diploma or GED.
• Reliable attendance.
• Available to work Saturday shifts on a rotating basis.
• Able to stand for long periods.

Preferred qualifications

• Bilingual English and Spanish.
• Notary public.

Schedule: Monday to Friday, 8:30 AM to 5:30 PM, with rotating Saturdays 9:00 AM to 12:00 PM

Salary: KES 29,000 - KES 35,000 pcm + overtime

Pay and benefits

• Medical cover.
• Pension contribution.
• Annual leave.
• Transport allowance.
• 13th month salary.
• Lunch provided.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Taifa Bank.