Associate Business Analyst

About the company

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2004. Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends.

Role overview

This is a backfill for a team member who moved to another team. The Associate Business Analyst gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. Fully remote. You can work from anywhere in Canada. Normal working hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do

• Work with developers and vendors to clarify requirements during the build
• Identify gaps between the system and how people actually do the work
• Support go-lives with hands-on help and issue triage
• Analyze data in Excel and SQL to size problems and measure results
• Map current and future-state processes in Visio or Lucidchart
• Run requirements sessions with business users and document what they need
• Present findings and recommendations to managers and executives
• Maintain a prioritized backlog with the product owner

Skills and experience

• 1+ years as a business analyst or in a similar requirements role
• Advanced Excel skills
• Working knowledge of SQL for basic queries

Compensation and benefits

Salary range: $59,000 to $75,000 annually

• Extended health and dental benefits
• RRSP matching
• Paid vacation
• Employee and family assistance program
• Professional development budget
• Paid sick days

We read every application and reply within about a week.

Applicants must be legally entitled to work in Canada.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pelletier Tech Support Ltd..