Associate Business Analyst

Enterprise clients outsource service desk, end-user support and data center operations to us under multi-year contracts. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Job summary

The Associate Business Analyst gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. Remote position. Most of the team is in Houston, but nobody is required to come in. Hours are flexible, with one short team call each morning.

Main duties

• Run requirements sessions with business users and document what they need
• Present findings and recommendations to managers and executives
• Analyze data in Excel and SQL to size problems and measure results
• Work with developers and vendors to clarify requirements during the build
• Plan and run user acceptance testing, and track defects to resolution
• Document business rules, data definitions and report logic
• Prepare training materials and job aids for new processes
• Maintain a prioritized backlog with the product owner

Skills and experience

• 1+ years as a business analyst or in a similar requirements role
• Familiar with Agile and Scrum
• Working knowledge of SQL for basic queries
• Experience writing user stories, requirements documents and test cases
• Bachelor's degree in business, information systems or a related field

Perks and benefits

Pay range: $69,000 - $80,000 a year. Final offer will depend on experience.

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid sick leave
• Referral program

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DJH Networks Inc..