Assistant Service Manager

Regional training centres teach new techs, from oil changes to advanced diagnostics. Stores in North Rhine-Westphalia offer tyres, service and repair, with the support centre in Düsseldorf.

Position summary

Our Assistant Service Manager team handles 25 to 35 repair orders a day each. The work is on site and cannot be done remotely.

Main duties

• Keep customers updated on repair status and pickup times.
• Greet customers in the service drive and write up repair orders.
• Work with technicians and the parts department on parts availability.
• Arrange loaner vehicles, shuttles and rentals.
• Explain invoices and completed work at pickup.
• Meet monthly targets for hours sold and customer satisfaction scores.
• Call customers with inspection findings and get approval before work starts.

What you need

• 7+ years of experience as a service advisor or in automotive service.
• Strong phone manner and follow-up habits.
• Working knowledge of vehicle systems and common repairs.
• Organised enough to juggle 25 or more open repair orders.
• Valid driver's licence with a clean record.
• Available Saturdays and some evenings.
• Comfortable recommending repairs and talking about price.

Nice to have

• Prior technician experience.
• Tekmetric, Shopmonkey or Mitchell 1 Manager SE.

Schedule: Five-day week, about 45 to 50 hours

Compensation and benefits

• Medical and dental coverage.
• Annual leave.
• Transport allowance.

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Spindledeck AG.