UX Research Manager

Who we are:

Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. Founded in 1996, we now have 110 employees. Code review is required on every pull request, and nobody merges their own changes.

What this job is:

This hire will help us understand how operations staff actually use our software during a busy shift. The UX Research Manager plans and runs research that shapes what our product teams build next. Fully remote. You can work from anywhere in the US. Most of our work is async, and meetings are kept short.

In your first few months you will:

Design and analyze surveys in Qualtrics or SurveyMonkey. Combine behavioral data from analysts with qualitative findings. Present findings to product, design and leadership. Write screeners and recruit participants through User Interviews, Respondent or customer lists. Run moderated interviews, contextual inquiry and usability tests. Handle participant consent, incentives and data privacy. Measure usability with SUS, task success rates and time on task.

Requirements:

7+ years of UX or user research experience in a product setting. Basic statistics for survey analysis and sample sizes. Strong interview moderation skills. Portfolio or case studies showing how research changed product decisions.

Nice to have:

Accessibility research with participants who use assistive technology.

What we offer:

Compensation: $167,000 - $215,000 per year

Medical, dental and vision insurance. 401(k) with a 100% match up to 5%. Three weeks of PTO to start. Professional development budget. Cell phone reimbursement. Short- and long-term disability. Flexible schedule.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Miller Labs.