UX Research Manager

Overview

Hernandez Marketplace needs another UX Research Manager to run interviews, usability tests and surveys across several product areas. Remote within the US. The team meets in San Antonio once a quarter, travel covered. Weekday working hours, with room to shift your day when needed.

Key responsibilities

• Present findings to product, design and leadership.
• Design and analyze surveys in Qualtrics or SurveyMonkey.
• Coach designers and PMs to run their own lightweight research.
• Plan research studies with clear questions, methods and timelines.
• Maintain a research repository so past work is easy to find.
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations.
• Handle participant consent, incentives and data privacy.
• Run moderated interviews, contextual inquiry and usability tests.

Qualifications

• 8-10 years of UX or user research experience in a product setting.
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting.
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience.
• Strong interview moderation skills.
• Basic statistics for survey analysis and sample sizes.
• Ability to write clear research plans and reports.

Benefits

The salary range for this role is $182,000-$245,000 a year. This range reflects base salary only.

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Gym membership reimbursement.
• Home office stipend.
• Vision insurance.
• Flexible spending account.

A bit about us

Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it. Our office has a quiet floor and a loud floor.

EOE. We participate in E-Verify.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hernandez Marketplace Inc..