Technical Product Manager

210 employees work in product, content, sales and customer success. Accessibility testing against WCAG 2.1 AA is part of every release.

The position:

We're looking for a Technical Product Manager to join our team. This is a remote role. Product role with a technical bent. You'll write user stories, review API designs and dig into SQL to check adoption numbers. This role is for someone who talks to customers every week and can turn what they hear into clear, prioritized work. Remote within the US. The team meets in Los Angeles once a quarter, travel covered. We talk mostly in Slack and hop on quick calls when something needs discussing.

In this role you will:

• Plan quarterly roadmaps with engineering and design leads
• Close the loop with sales and customer success on feature requests
• Present roadmap and results to leadership and key customers
• Write product requirement documents and user stories with clear acceptance criteria
• Own and prioritize the product backlog in Jira or Linear
• Interview customers and read support tickets to understand real problems
• Query usage data with SQL to find drop-off points

Required qualifications:

• Comfortable with SQL or a self-service analytics tool
• Ability to prioritize with incomplete information
• Track record of shipping features that measurably moved a metric
• Bachelor's degree or equivalent experience
• Practice running customer interviews and synthesizing findings
• Experience writing specs and user stories for engineering teams
• Understanding of how APIs, databases and web apps fit together

The base pay range for this position is $159,000 to $215,000 a year. Actual pay depends on experience, skills and location.

What you get:

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid sick leave
• Short- and long-term disability
• Home office stipend
• Employee assistance program
• Cell phone reimbursement

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harborside Academy.