Technical Product Manager

Who we are

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Baker Systems builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors.

The role

The Technical Product Manager owns the roadmap for one product area and works daily with engineering, design and customers. Remote within the US. The team meets in New York City once a quarter, travel covered. Weekday working hours, with room to shift your day when needed. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do

• Test prototypes with users alongside designers before engineering starts.
• Attend sprint ceremonies and unblock the team on product questions.
• Close the loop with sales and customer success on feature requests.
• Define success metrics and check them after each release in Amplitude, Mixpanel or Looker.
• Query usage data with SQL to find drop-off points.

What you bring

• Bachelor's degree or equivalent experience.
• Ability to prioritize with incomplete information.
• Practice running customer interviews and synthesizing findings.
• Track record of shipping features that measurably moved a metric.
• Comfortable with SQL or a self-service analytics tool.

Preferred

• Domain knowledge in payments, healthcare or logistics.

Pay and benefits

Salary: $148,000 - $179,000/year

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• 11 paid holidays.
• Employee discount.
• Cell phone reimbursement.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Baker Systems.