Technical Author (Software)

About us:

Ali Technologies is a 13-person software shop in Khulna. The founders still answer support tickets. Profitable, no outside investors, and no plans to take any. We grow when customers pay us. Releases go out Tuesday mornings, never on Fridays.

Looking for a Technical Author (Software) who wants to stay somewhere for a while. This role works closely with engineers and product managers. You'll test features yourself before documenting them. Our operations team is two writers supporting six product teams. Expect to manage your own priorities. This role is fully remote within Bangladesh. Flexible hours with a daily team call in the morning.

Main duties:

• Document REST APIs from OpenAPI specs and verify examples against a test environment.
• Write and update user guides, how-to articles and admin documentation.
• Create diagrams and annotated screenshots with Snagit, draw or Figma.
• Produce release notes for each product release.
• Manage content in Confluence, Zendesk Guide or MadCap Flare.

You'll need:

• 3+ years of technical writing experience in software, hardware or a regulated industry.
• Comfortable chasing busy engineers for answers.
• Familiarity with REST APIs, JSON and tools like Postman or curl.

Preferred qualifications:

• DITA or other structured authoring.
• Video tutorials in Camtasia.

Why work with us:

Pay: BDT 53,000 - BDT 63,000 a month

• Medical insurance.
• Provident fund.
• Paid leave.
• Fuel allowance.
• Two bonuses a year.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ali Technologies.