Service Advisor

This Service Advisor writes up customers, explains repairs in plain English and keeps them updated until pickup. The work is on site and cannot be done remotely.

Duties:

• Keep customers updated on repair status and pickup times
• Listen to vehicle concerns and document them clearly for technicians
• Build estimates for recommended repairs and maintenance
• Call customers with inspection findings and get approval before work starts
• Handle warranty claims and recall work
• Resolve complaints and follow up on customer satisfaction surveys
• Greet customers in the service drive and write up repair orders
• Meet monthly targets for hours sold and customer satisfaction scores

Skills and experience:

• 2+ years of experience as a service advisor or in automotive service
• Working knowledge of vehicle systems and common repairs
• Able to stand in the service drive and walk the lot for much of the day
• Proficient with a DMS or shop management software
• Strong phone manner and follow-up habits

Preferred qualifications:

• Customer satisfaction scores you can show us
• Prior technician experience

What we offer:

Salary: $32.50-$38.50 per hour

• Medical, dental and vision insurance
• 401(k) with 4% match
• Three weeks of PTO to start
• Short- and long-term disability
• Dental insurance
• Paid holidays

About the company:

Customers shop online, book test drives and get pre-approved before they come in. Closed Sundays.

Creekside Auto Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Creekside Auto Group, LLC.