Senior IT Manager

A bit about us:

No call centre and no offshore help desk. When clients call, one of us picks up. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Hyderabad Business Technology is looking for a Senior IT Manager to join a small, steady team. Our operations department has grown faster than its processes. The new manager will put structure around asset management, change control and vendor contracts. Remote position. Most of the team is in Hyderabad, but nobody is required to come in. Most of our work is async, and meetings are kept short. We ship you a laptop and accessories before your first day.

Responsibilities:

• Work with security on endpoint protection, backups, MFA and incident response
• Own the IT budget, including hardware refresh, licensing and contracts
• Set priorities for the IT ticket queue and track SLA performance
• Coordinate with HR on onboarding and offboarding
• Maintain IT policies for acceptable use, access control and data retention
• Report IT metrics and risks to senior leadership
• Manage and develop a team of help desk technicians, systems administrators and a network engineer

Who you are:

• 7+ years of IT experience, including at least three in a supervisory or management role
• Working knowledge of security fundamentals and common compliance requirements
• Ability to stay calm and make decisions during outages

What you get:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Flexible hours

We look at every application, usually within a week.

We may close the role early, so do not wait too long to apply.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hyderabad Business Technology Pvt Ltd.