Senior IT Manager

About the job

Our San José team is growing and we are hiring a Senior IT Manager. We need someone to run IT day to day: budget, vendors, security, projects and the help desk queue.

Your responsibilities:

Report IT metrics and risks to senior leadership. Work with security on endpoint protection, backups, MFA and incident response. Coordinate with HR on onboarding and offboarding. Set priorities for the IT ticket queue and track SLA performance.

You'll need:

5+ years of IT experience, including at least three in a supervisory or management role. Ability to stay calm and make decisions during outages. Working knowledge of security fundamentals and common compliance requirements. Experience managing budgets and vendor contracts. Strong writing for policies, reports and leadership updates.

Bonus points:

Moving infrastructure from on-premises to Azure or AWS.

What we offer:

Private health insurance. Flexible hours. Gym membership. 13th-month bonus. Training budget.

Company overview:

Based in San José, Brassstead IT also runs a small colocation rack for clients who want local backups. Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brassstead IT.